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Identity

Details
 
website

http://www.identitywebhost.com

email

sales@identitywebhost.com

phone

1-877-326-5970

address

PO Box 6885 Lancaster, CA, 93539-6885, United States of America

Editor Rating
 
pricing
6.0

 
features
10

 
reliability
8.0

 
customer support
9.0

 
ease of use
10

Total Score
6.0

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User Rating
 
pricing
10

 
features
9.0

 
reliability
5.0

 
customer support
10

 
ease of use
10

User Score
7.0

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comments
 
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  • Philip Hanson
    January 2, 2007 at 12:06 pm

    I thought moving my site was going to be a piece-of-cake. I was wrong, but not about my choice for the new site. My former Host, unknown to me did some very non-standard stuff. This increased the difficult of the move. The Identity support team ca

    Reply

  • Elizabeth Chapman
    January 20, 2007 at 6:07 pm

    We love them.

    Reply

  • Evelyn Hughes
    April 8, 2007 at 2:45 pm

    WebHostingPad was awesome. Great Customer Support which i have seen from past 6 years, really. I would like to say special thanks to Ron Reddy who gave me some beautiful assistance through emails with simple steps. 10 stars to webhostingpad staff

    Reply

  • Mary Fields
    September 28, 2007 at 4:45 am

    They used to be good. Now site is down every other week and just got off 2HR HOLD TIME! While my site was down in the middle of the day because they chose to do move my site; with no warning. Amazing.

    Reply

  • Eric Hayes
    February 14, 2008 at 3:29 am

    you need a way for a potential customer to trial your service for a month.

    Reply

  • Judy Curtis
    March 23, 2008 at 3:38 am

    Just want to pass along that Identity chat support was incredibly helpful just now. Not only did he identify a hidden problem (at least to me) before I listed all the things I had been tampering with – he manually fixed it for me! In addition, Cor

    Reply

  • Pamela Fernandez
    May 5, 2008 at 9:59 pm

    I recently needed assistance with my domain renewal. I received excellent customer service in getting my domain renewed. No hassles whatsoever!

    Reply

  • Anne Kim
    July 2, 2008 at 6:38 am

    I have been using Identity for ages, now. I host many websites with them. I am with them not only because of the pricing but also the exceptional support that their team gives to me and exceeds my expectation. often. I love Identity service and suppor

    Reply

  • Anna Hicks
    November 27, 2008 at 8:23 am

    Hosting three sites there, got hacked too many times (twice in past two weeks). Support was slow to response… They dont reply on chat or to emails, and required me to make international calls to talk to them about THEIR problem…

    Reply

  • Bruce Hill
    July 11, 2009 at 12:33 am

    The Identity has been excellent as the service providers for webshosting,in terms of technical support staff,prompt service and up-time.I had opted the benefits and got a good offer even after enrolling to upgrade freely for a year.The tools are sophist

    Reply

  • Antonio Willis
    November 5, 2009 at 12:12 am

    My experience with Identity.com began when I had to move a client to another hosting company due to some awful downtime. I had to find a hosting company and began work within hours. After doing some research, I came up with Identity.com (I will

    Reply

  • Shirley Hicks
    December 29, 2010 at 4:22 am

    I just wanted to say that Edward resolved a fairly uncommon email issue for me getting my business back on track in minutes. Great work on his part.

    Reply

  • Brandon Smith
    January 19, 2011 at 10:38 pm

    Absolute Garbage. Terrible Interface and tech support. Piss off Identity.

    Reply

  • Maria Fletcher
    May 27, 2011 at 5:49 pm

    they answer my questions quickly

    Reply

  • Martha Oliver
    August 18, 2011 at 11:23 am

    Quick, friendly and professional response. My question was answered in a way I could understand and act on. Thank you.

    Reply

  • Sherry Webb
    May 30, 2012 at 11:26 pm

    Customer support is horrible. Save yourself time and energy and use any other host.

    Reply

  • Dennis Stanley
    July 25, 2012 at 7:59 pm

    I am not a Geek so I needed it a hosting company that had an easy to use site builder and great support. Identity.com is just that. They helped all the way thru the process of moving my domain name and using their site builder. I now have a site I ca

    Reply

  • Lisa Hudson
    July 28, 2012 at 8:09 am

    I hired the service today, 10 hours ago, now with all your assistants help, I have mi site working fine, my mails, everything, I canĀ“t tell you how happy I am, so please take it on account about your employees. I hope the service keeps like this always

    Reply

  • Diane Foster
    November 6, 2012 at 1:57 pm

    Identity offers quality, reliable hosting. The times I have needed tech support have been issues that were from my end, such as forgotten passwords, and other management things. They have been helpful, quickly responsive, and have resolve the issue

    Reply

  • Harry Bowman
    November 16, 2012 at 5:02 pm

    I wanted to take the time to commend Nick W. on an outstanding customer service experience. I used the online chat, and it was very easy to use! My interaction with him was fluid and he resolved all of my issues. Thanks so much! Lynette

    Reply

  • Terry Powell
    March 19, 2013 at 10:55 pm

    Just wanted to take a moment to commend Robert & Stephanie of Identity Technical support for their great service via online chat! It was a pleasure working with them today!

    Reply

  • Arthur Davis
    June 17, 2013 at 1:08 pm

    Had an amazing experience with Clarence today! He was professional, friendly and very helpful! A pleasure to contact customer service with Identity because of staff members like Clarence! Thank you for the wonderful Service!

    Reply

  • Douglas Rhodes
    January 7, 2014 at 11:27 am

    Just transfered my site and the support is top notch: friendly, knowledgeable USA techs. Hosting speed is noticeably faster than my mobile me account. Very Pleased so far.

    Reply

  • Donna Meyer
    March 16, 2014 at 1:37 pm

    Huge problem as the website reformat lost all integrity…a ticket to Identity solved the problem by reloading a backup copy ….whew, we are saved. Excellent help and support. Thank you.

    Reply

  • Bruce Ellis
    April 30, 2014 at 12:48 am

    So this is what happened:

    Reply

  • Gerald James
    June 8, 2014 at 3:28 pm

    Yor`re the best !!! Thank you !

    Reply

  • Norma Garza
    July 9, 2015 at 8:27 am

    I was previously using another hosting company and my wordpress site would be constantly down and help was always difficult to get. Moving to Identity has been the best thing I have done. There hosting now carries 3 WordPress sites for me with ama

    Reply

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pricing

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ease of use